Connect your agent
Keep your existing agent backend and tools. Use Channels to bring that agent into the team's messaging surface.
Solutions
Agents in Slack and Teams
Put your custom agents into Slack and Microsoft Teams, where people ask questions, coordinate decisions, and move work forward.
# customer-success
JLJamie Lee
Account agent
Reply in thread…
Any agent frameworkOpen protocolsSelf-hostableBuilt for your product
A WORKFLOW TO START WITH
The right place for an agent is often the conversation already happening.
Account reviews, incident triage, customer follow-ups: the work already crosses people and tools. Bring an agent into that flow.
The request
“Get me ready for the Acme renewal.”Illustrative scenario
The work
The agent brings together account activity, open support issues, and recent notes. It proposes a follow-up for the team to review in the thread.
The result
A person approves the next step. The request, evidence, and decision stay together instead of disappearing across tools.
Work in context
Keep the request, the response, and the team's participation together in a stateful conversation.
Make approvals native
Ask for input where the team is already working, and let their decision guide the agent's next action.
One agent backend. More places to put it to work.
Channels connects your custom agent to Slack and Microsoft Teams. Reuse your tools and business logic while giving each team a familiar way to participate.
Explore the documentationStart with a workflow that needs a human decision.
Choose an existing agent, connect Slack or Teams, and try a conversation that ends with useful information or an approval.
Try It LivePut it to work with your agent.
Copy the setup prompt into your coding agent to start building with CopilotKit.
